5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality control processes.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it’s crucial to employ a system of verification and quality control to ensure that issues associated with the deficiency of doing these tasks don’t start to happen.
In this article we’ll talk five (5) easy actions to enhancing your security guard service and attaining everything you imagine as your ideal keyholding.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can start working as security guards. If your condition is one of those states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and inquire does it look decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation can tell you a lot about what to expect from this shield and it provides you an opportunity to ask another shield if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Does it happen at your premises?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the process of experiencing a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to every one of the questions and make certain they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to work at your premises.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work is not important and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
If your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your premises. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard provider provides a way of earning certain each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be sure the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard company.